The technology landscape is evolving rapidly, with AI and large language models (LLMs) reshaping how businesses operate. NVIDIA’s recent announcement of AI Foundations, a cloud service offering that enables businesses to build, refine, and operate custom LLMs and generative AI models using proprietary data, highlights the growing importance of AI in the corporate world.

Just as websites transitioned from being a novelty in the early days of the internet to an essential component of any business, AI is poised to become an indispensable tool for organisations across industries. One area where AI’s impact is particularly evident is the emergence of smart agents, which are transforming both internal processes and customer-facing interactions.

Internal Smart Agents (internal like Intranet):

  1. Process automation: Streamline repetitive tasks like data entry and report generation.
  2. Knowledge management: Organise and manage internal knowledge for quick access.
  3. Decision support: Analyze data and provide insights for informed decision-making.
  4. Employee onboarding and training: Offer personalised guidance and integration for new hires.
  5. Virtual assistants: Support employees in daily tasks, schedule management, and reminders.
  6. AI board members and strategic advisors: Utilize AI to identify trends, assess risks, and provide unbiased insights for strategic decisions, such as the AI board member “VITAL” developed by Deep Knowledge Ventures.

External Smart Agents (Like a web page):

  1. Customer support: Provide instant, personalised assistance for customer inquiries and issues.
  2. Sales and marketing: Guide potential customers through purchasing with relevant product suggestions.
  3. Personalised recommendations: Enhance the customer experience with tailored product or service recommendations.
  4. Content creation and curation: Generate personalised content based on customer interests.
  5. Social media management: Engage with customers on social platforms and manage online communities.
  6. NVIDIA’s AI Foundations, along with similar advancements, make it easier for businesses to harness the power of AI and LLMs to create smart agents tailored to their specific needs. These technologies offer a competitive edge, enabling companies to optimise processes, enhance customer experiences, and drive innovation.

As AI progresses, forward-thinking businesses must embrace these transformative tools to stay ahead and remain competitive. Failure to do so will mean a non-competitive cost model and, ultimately, business failure.

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